As a rule, disclosure of personal data is not required for the use of our online services. If personal data (name, postal address or email address) are collected within the framework of our online services, this is done, as far as possible, on a voluntary basis. If, for instance, you wish to receive the Newsletter offered on our website, we require your email address as well as information that enables us to verify that you are the owner of the email address indicated.
For reasons of data security and for the purposes of optimizing user-friendliness, we also collect non-personal data in connection with the use of our online services. For example, the Internet browser used, the operating system, the domain name of the website you last visited before accessing our website, the number of visits and the average time spent on our website, as well as the pages you accessed, are stored.
Such automatically collected data are not associated with data from other sources. However, we reserve the right to retrospectively verify such data, if any concrete indications of unlawful usage are brought to our attention.
Our online services use so-called browser cookies and web beacons. Cookies do not cause any harm on your computer. They are small files with configuration settings that help us to make our online services user-friendlier, more effective and more secure. Moreover, cookies serve to implement certain user functions.
Our online services typically use “session cookies”, which are automatically deleted when the browser is closed. Occasionally, they also use “persistent cookies”, which remain on your device until they expire or are manually deleted. The latter enable us to recognize your browser at your next visit. For details on “third party cookies”, i.e. cookies of third-party providers, such as Google Inc., please refer to the privacy rules of such providers.
You can adjust your browser or the privacy settings of your mobile devices to be notified whenever a cookie is sent to your device so that you can decide whether or not to allow a cookie on a case-by-case basis. You can also disable the acceptance of cookies, in certain cases only or by default, and activate the automatic deletion of copies every time you close your browser. However, you should bear in mind that some functions of our online services may not be fully accessible if you deactivate cookies.
Moreover, we use web beacons, also called page tags, to analyze the effectiveness of our website or our newsletters. For example, our Newsletters and HTML emails may contain a web beacon that determines if the email or the links transmitted by email have been opened. Such information helps us to improve our email service and to adjust our contents to user needs. Deletion of the email also deletes the web beacon. It goes without saying that our regular text emails do not contain web beacons.
For the purposes of continuous functional optimization and maximum user-friendliness, some of our online services use the web analysis services and social plugins listed below. The data used for this purpose are exclusively non-personal.
https://www.google.com/analytics/terms/gb.html or https://www.google.com/policies/ /.
Hotjar: For an improved user experience, some of our online services use Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar enables us to measure and evaluate user activities (mouse movements, clicks, scroll height). For this purpose, Hotjar places cookies on the user’s device and can store user data, e.g. browser information, operating system, time spent on the website, etc. For details about data processing by Hotjar, please refer to https://www.hotjar.com/privacy/.
SoluForce B.V. cooperates with various providers of social media networks. As part of this cooperation, your browser is automatically connected to the selected service provider (e.g. Facebook) when you use the respective service. For example, your IP address, cookies and other information will be transmitted to the respective service provider if you have previously visited their website. This data transfer is prevented by us as far as possible and only takes place if you interact with the social media network. If you are logged in to the appropriate social network platform, it can associate your visit to our website with your user account.
In addition, we use plug-ins (such as the Facebook icon) from various platforms. By clicking on the respective icon you agree to the communication with the respective platform and the transmission of information (e.g. IP address) to the respective service provider. By activating a plugin, the respective social network receives the information that the browser has called up the corresponding page of our website. This also applies if you do not have an account or are not currently logged in. This information (including the IP address) is transmitted directly from the browser to a server of the respective social network and stored there.
If you are logged in to one of the social networks during your visit to our website, the social network can assign the visit to our website directly to your network account with the plugin activated at the same time. If you interact with the plugins, for example by clicking the "I like" button or making a comment, the corresponding information is also transmitted directly to a social network server and stored there. The information may also be published on the social network and displayed to your Facebook friends or Twitter followers.
The purpose and scope of data collection and the further processing and use of the data by the respective social network as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the respective social network.
This SoluForce B.V. website uses so-called social plugins ("plugins") of the following social networks:
Tawk.to: On some of our online services we use a chatbox that is provided by tawk.to (tawk.to (SMS SIA), #6 - 8 Tirgoņu iela, Rīga, Latvia, LV-1050, Europe). Tawk.to enables website visitors to get into contact with SoluForce B.V. Tawk.to has a contract with google as provider to comply with European privacy regulations. For details about data processing by tawk.to, please refer to https://www.tawk.to/privacy-policy/.
MailChimp: To send out newsletters we use a tool provided by MailChimp (The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA). MailChimp enables us to set up mailings and send them out through their website application. For details about data processing by MailChimp, please refer to https://mailchimp.com/legal/privacy/?_ga=2.110207884.882295301.1524725301-1677034186.1504683119.
As a matter of principle, personal data provided by you are processed and used by us exclusively for the purposes specified. These include, in particular:
Depending on the type of interaction you requested (e.g. call to be returned, placement of an order, request for services, information, etc.), your data may be exchanged with third parties involved in order execution (e.g. mail order companies, banks, etc.) or other companies of the Wienerberger Group. We may also be required to disclose personal data in order to meet legal requirements or to enforce rights and agreements.
You have the right to request information in writing about your personal data stored by us. Moreover, in connection with the use of your personal data, you have the right to correction, deletion, suppression or restriction of processing as well as the right to lodge a complaint with the data protection authority. Please address such requests as well as any other questions to the contact point indicated under item 7.
If you have subscribed to our Newsletter, you can cancel your subscription by clicking on the “Opt Out” or cancellation link in the Newsletter or by sending an email to firstname.lastname@example.org in which you clearly state that you do not wish to receive newsletters. If you wish to withdraw your consent to the storage or use of your data, you can, of course, also send us an email to the address indicated under item 7.
SoluForce B.V. (part of the Wienerberger Group) employs a large variety of data security measures to ensure the confidentiality and integrity of your personal information. However, given the nature of the Internet, we wish to draw your attention to the fact that there may be security gaps in data transmission via the Internet (e.g. communication by email) and that complete protection of data from access by third parties is not possible.
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